Marketing & Sales Coordinator

MARKETING & SALES COORDINATOR 

Reports to:?Marketing & Communications Manager  

Classification: Full-time, salaried 

Salary Range: $40-45,000/year  

Location: Hillsborough, NC 

ABOUT BIG SPOON ROASTERS 
Big Spoon Roasters makes handcrafted nut butters and snack bars from scratch in Hillsborough, NC. Working with only the best possible ingredients sourced directly from local and like-minded producers, we have a mission to build a healthier relationship with our planet through delicious, nutritious foods made without compromise.  

JOB SUMMARY 

This full-time, salaried position works closely with the Marketing & Communications Manager, Sales Manager, and President to support our customer service, marketing, and sales activities.  Big Spoon Roasters is a dynamic, growing business, and the responsibilities and duties of this position will therefore evolve on a continual basis depending on the needs and growth of the company.  We are seeking a team member who understands that the details matter and is energized by the opportunity to wear multiple hats and be an integral part of the growth of the business.  

PRIMARY RESPONSIBILITIES: 

Customer Service and Sales Support 

• Answer the main HQ door, manage/answer the main phone line, and check in visitors  

• Oversee retail customer pickup orders, including ensuring our entry space is clean and welcoming, arranging picked orders on shelves, greeting customers and getting their orders, and following up with customers who do not pick up their orders in a timely manner 

• Assist with e-commerce customer service inquiries sent to orders@bigspoonroasters.com. Provide planning and execution support for on-site and local events 

• Maintain customer lead (B2B retailer) recommendation sheet 

• Maintain detailed records of customer inquiries, complaints, and product issues, ensuring each incident is logged accurately in the system for quality control and customer satisfaction purposes 

• Assist Sales Manager with sales trip planning 

• Coordinate the claim and credit process for ecommerce parcels 

Marketing Support 

    Customer Engagement 

• Manage info@bigspoonroasters.com inbox - review, prioritize, and address/transfer/escalate all inbound retail customer questions and concerns 

• Social media posting and scheduling 

• Social media monitoring, outreach, and engagement (comments, DMs), including responding to comments and proactive interactions 

• Assist with SMS inbox management 

• Monitor and respond to Google, Faire, Amazon, and other third-party reviews, e.g., Yelp 

• Inbox and social media monitoring outside of normal office hours 

    Content 

• Draft marketing copy from source material 

• Assist in ideation, creation, and execution of original social media/marketing content 

• Manage communications with creative collaborators 

• Proofread/Proof content across our platforms and for internal documents/signage 

• Assist in creating features, recipes, and announcements for online blog 

    Web Presence 

• Regularly review Big Spoon and third-party sites to ensure products, photography, and videography are up to date 

• Monitor pricing across all sites and flag any anomalies to drive consistency 

• Publish blog posts and job postings 

• Participate in meetings with outside digital marketing agency 

    Collateral & Signage 

• Manage physical sign-making, printing, and laminating 

• Monitor collateral material inventory and submit purchasing requests for new or low materials 

• Handle annual vendor documentation requests for non-GMO certification and food safety requirements 

• Maintain and update the internal packaging reference board to ensure current designs and specifications are accurately displayed for team use 

• Organize, clean, and archive files on our shared drive 

• Maintain internal Limited Batch sheet and record entries on drive 

• Prepare for and actively participate in sales, marketing, and cross-functional meetings 

DESIRED ATTRIBUTES: 

• Demonstrated understanding of and passion for Big Spoon Roasters’ goals, values, and standards  

• Exceptional written and verbal communication skills and attention to detail; excellent self- proofreading  

• Strong analytical, problem-solving, and decision-making skills; process orientation 

• High level of comfort with computers and software systems; knowledge of Adobe Creative Suite, Microsoft 365, CIN7, Canva, and Shopify a plus 

• Ability to take direction, learn quickly, and work toward goals independently. A person who needs frequent follow up or reminders about responsibilities and pending projects will not be suited for this job  

• High personal standards; proactive approach; clear sense of accountability and self-improvement 

• An all-hands-on-deck attitude. Big Spoon Team Members should be willing to roll up their sleeves and tackle a wide range of tasks in order to help however they can!  

• Excitement about growth and the challenges and opportunities growth brings 

• Bachelor’s degree or 2-3 years of applied experience 

EMPLOYEE BENEFITS 

• Medical, dental, and vision insurance  

• Gym / Fitness / Wellness reimbursement 

• Local Farm Community Supported Agriculture (CSA) reimbursement 

• Matching IRA retirement plan contribution up to 3% of salary 

• One 13oz jar of Big Spoon Roasters nut butter per week 

• 10 paid holidays per year 

• 10 days of PTO to start, increasing with tenure 

• 4 personal sick days per year 

Big Spoon Roasters provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.